PARIS and BOSTON, July 21, 2021 / PRNewswire / – Shift Technology, a provider of decision automation and optimization solutions for the global insurance industry, today announced the launch of Shift Claims Automation on the Salesforce AppExchange, offering insurers and agents more opportunities to settle straightforward claims without involving claims managers or adjusters. Giving insurance company customer service professionals the tools, information and knowledge to resolve claims more efficiently and accurately is one of the best ways to address the customer experience challenges facing the industry. is confronted.
Shift Claims Automation is currently available on AppExchange at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FnHKtUAN.
Shift Claims Automation functions as a virtual claims manager that helps customer service representatives or agents resolve claims directly, bypassing the traditional claims process. The solution automatically validates all the information necessary to advance a claim. An AI decision engine assesses the coverage afforded by the policy, liability, validity / adequacy of documentation, and the potential for the claim to be fraudulent or suspicious. Allowing associates to close complaints directly with customers can reduce the time it takes to complete payment, resulting in a more satisfying customer experience. Availability on AppExchange means the solution will integrate with existing Salesforce deployments.
“Not all insurance claims are complex, and the ability to streamline those that are not is beneficial to both the insurer and the insured,” said Jeremy jawish, CEO and Co-Founder, Shift Technology. “Giving customer service associates and agents using Salesforce access to Shift Claims Automation is like pairing them with an experienced claims manager who helps them make the best decision for their client, which translates into a best result for everyone involved. “
“Shift Claims Automation is a welcome addition to AppExchange as it drives digital transformation for customers by putting AI in the hands of frontline workers,” said Woodson martin, Managing Director of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to create cutting-edge solutions to drive customer success. “
About Salesforce AppExchange
Salesforce AppExchange, the world’s largest enterprise cloud marketplace, empowers businesses, developers, and entrepreneurs to create, market, and grow in entirely new ways. With over 6,000 lists, 9 million customer installs, and 117,000 peer reviews, AppExchange connects customers of all sizes and industries to ready-to-install or customizable apps and Salesforce Certified Consultants to solve any business challenge.
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About Shift technology
Shift Technology provides the only AI native decision automation and optimization solutions designed specifically for the global insurance industry. Addressing several critical processes throughout the insurance policy lifecycle, the Shift Insurance Suite helps insurers achieve faster, more accurate claims and policy resolutions. Shift has analyzed billions of insurance transactions to date and received the Frost & Sullivan 2020 Global Claims Solutions for Insurance Market Leadership Award. For more information, please visit www.shift-technology.com.
SOURCE Shift technology