AUSTIN, Texas – It was a Sunday morning in April around 7:30 am when Aida Vallejo heard a big boom and felt her house in South Austin shake.
“I went outside to look and there was a woman and a bus and I was like, ‘What are you all doing? “” She went out to find a Capital Metro bus sitting in her yard.
“It was so far from our room,” said Aida Vallejo, holding her hands a few inches apart. “I’m glad it stopped there, but what stopped it was the fence, the storage shed and the tree.”
Aida lives there with her husband, Felix. Their tools and other equipment are now in a temporary tent. In a part of their backyard, where there was grass, it is now dirt because of where they had to temporarily move the tools.
“Whenever it rains, we have to go out here and make sure our tools are covered and some of our tools are inside (the house),” Aida said.
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The Vallejos paid over $ 15,000 in out-of-pocket expenses for a new fence, cleaning up the damage, and even reinforcements along the fence to prevent this from happening again. They plan to spend a lot more.
More than two months later, they have not been reimbursed.
Capital Metro said in a statement:
“We have received information that the claim is currently active with MV Transportation, the organization that provides bus operation and maintenance services on behalf of Capital Metro. We can confirm that MV Transportation has been in contact with owners to handle the insurance claim. “
However, the Vallejos said it has been a slow and confusing process. “It ruined our backyard, and they are quibbling over the receipts,” Aida said. “We didn’t get a dime from them.”
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They said they even received an insurance policy card for MV Transportation which expired in February 2021.
It is not only a financial blow for the couple, but also an emotional blow. “It was horrible,” Aida said. “I am still shocked.”
Felix said he started taking medication because the accident made his PTSD worse. “I am a veteran, I have served my country, I am disabled,” he said. “I don’t have the greatest resources in the world, you know, I just have my retirement and things, so I can’t fund all of that.”
FOX 7 contacted CapMetro for further comment on Friday, but had no response.