SHENZHEN, China, Jan. 14, 2022 (GLOBE NEWSWIRE) — Huize Holding Limited, (“Huize,” the “Company” or “we”) (NASDAQ: HUIZ), an insurance products and services platform digital leader for next-generation consumers in China, released the 2021 “Xiao Ma Claim” Annual Service Review, a multidimensional report that summarizes the overall performance of Huize’s claims support service and provides insight into profiles insurance customers and the latest trends in the insurance industry in China.
According to the report, the total number of insurance claim cases assisted by Huize reached 43,000 in 2021, and the total claim settlement amount increased 135% year-on-year to 570 million. RMB. The highest settlement amount in a single case reached RMB 2 million. During the year, approximately 14,000 files submitted under the “Flash Claim” program were settled within 1 working day, the shortest settlement time being only 2 minutes.
The main trends highlighted in the report are as follows: (i) critical illness insurance claims were concentrated in the 31-40 age group, and 58.92% of critical illness claims were made by women; (ii) medical insurance claims accounted for the largest proportion of all cases submitted, with over 85% of medical treatment claims for children aged 0-6 years; (iii) Among life insurance claims, the leading cause of death was malignant neoplasms, accounting for 24.4% of disease-related deaths, while 16.67% of accidental deaths were caused by road accidents. traffic; and (iv) the improved online claims system has improved overall efficiency, allowing 70% of users to submit insurance claims using photocopies.
Mr. Cunjun Ma, Chairman and CEO of Huize, said, “In line with our customer-centric strategy, top-notch customer service has always been an integral part of our insurance solutions. Our “Xiao Ma Claim” service has helped users settle more than 340,000 claim cases, with the total settlement amount exceeding RMB 1.3 billion. Going forward, we strive to maintain continuous improvement in technological capabilities, professionalism and customer service awareness, to provide our users with a completely streamlined service experience, from online consultations to support services. assistance with complaints.
About Huize Holding Limited
Huize Holding Limited is a leading digital insurance products and services platform for next-generation consumers in China. Targeting the younger generation, Huize is dedicated to serving its insurance clients for their lifetime insurance needs. Leveraging its online platform, Huize offers a wide variety of insurance products with a focus on long-term life and health insurance products, and enables its insurance partners to effectively reach a large and fragmented customer base in the insurance retail market and to improve their insurance sales. Huize provides insurance customers with a digitized insurance experience and services, including tailored product recommendations, advisory service, smart underwriting, and claim application and settlement assistance, dramatically improving transaction experience.
For more information, please visit http://ir.huize.com.
For investor and media inquiries, please contact:
Harriet Hu Director of Investor Relations +852 3180 9207 [email protected]
Ms. Jasmine Zhu Telephone: +852 2117 0861 E-mail: [email protected]
Ms. Linda Bergkamp Phone: +1-480-614-3004 Email: [email protected]
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