Hertz seeks $658 a year after rear-end crash with rental [Miami Herald] – InsuranceNewsNet


Hertz seeks $658 a year after rear-end crash with rental [Miami Herald] – InsuranceNewsNet

Q: I rented a car from Hertz More than a year ago. Another motorist rammed my rental. I was slightly injured and the rental suffered minor damage to the bumper.

I followed all the rules during the claim process. The other driver’s insurance paid a $2,000 claim to Hertz. A Hertz The rep told me the claim was closed.

Almost 10 months after the accident, I received a call from Hertz telling me that I still owe them $658 in the event of loss of use, underpayment by the insurance of the other driver and administrative costs. Hertz claims he called me “several times”. But it was the first time I heard from the company.

I cannot file another claim with my insurance because I have exceeded the 60 day limit. I thought it was a scam because it was so long after the accident, and it just didn’t seem realistic. Hertz has now sent my case to collections.

What can I do? I emailed customer relations and used your reference guide to email member companies of Hertz. But I keep getting the bypass. Hertz now refuses to talk to me, only referring me to the outside collection agency. I would appreciate any help on this. — Michael Edgar, Vancouver, Washington

A: Hertz should have closed your claim when he said he did. The fees it charges for loss of use and processing are controversial. Some might even call them junk fees. Loss of use covers the hypothetical revenue the car rental company would get if the vehicle was not in the repair shop. Many adjusters will not cover these costs. Chances are the other driver’s insurance won’t cover it, leaving you with the bill.

Administrative costs are also a problem. It basically asks you to cover the car rental company’s other costs associated with repairing the vehicle, such as employee salaries and other overheads. Again, I bet the other driver’s insurance refused to pay those unwanted charges.

If an employee tells you you’re good to go, you should be good to go. But it is best to get this decision in writing. This is especially true when it comes to a car rental damage claim.

I see you tried to use the executive contact list to Hertz found on my Consumer Advocacy site at www.elliott.org/company-contacts/hertz/. Someone should have reacted quickly and solved this problem for you.

I have contacted Hertz in your name. He dropped the complaint against you.

Christopher Elliott is the Director of Advocacy for Elliott Advocacy, a non-profit organization that helps consumers solve their problems. Elliott’s latest book is “How to Be the World’s Smartest Traveler” (National geographic). Contact him at elliott.org/help or [email protected].

© 2022 Miami Herald. Visit miamiherald.com. Distributed by Tribune Content Agency, LLC.

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